Domestic Violence Services

Domestic Violence Services

Important information regarding the impact of COVID-19:

With social distancing guidelines and a statewide stay-at-home mandate currently in place, victims of interpersonal violence may feel trapped with their abusers, overwhelmed by ever-changing updates from the media, and concerned about financial circumstances. Despite limited access to trusted friends/family and inability to leave the home during regular working hours, victims do not need to feel completely isolated.

You are not alone. Our advocates are still working.

The Services Empowering Rights of Victims (SERV) 24-hour hotlines and safe houses remain fully functional. Confidential phone counseling services, virtual support groups, safety planning, and emergency shelter are all available.

If you are in crisis, you can contact an advocate in one of the following ways:

  • Call 1.866.295.7378
  • Chat online using the box in the bottom right corner of this page
  • Send an email to serv@centerffs.org

It is important to remember that domestic violence is rooted in power and control. Abusers may use the current pandemic to their advantage by withholding money or health insurance cards, threatening to expose victims to the virus, or lying about state or federal mandates restricting travel. If you or someone you know is experiencing this type of treatment, we are here to help.

Center For Family Services as a whole also continues to operate, providing critical services for children, individuals and families in need during this health crisis. The health of those in our care, our staff and their families, and the community at large is important to us. We are taking every precaution in accordance with recommendations from public health officials. We wish everyone in our community well as we manage this challenging time together.

Click here for more updates and resources from Center For Family Services.


Services Empowering Rights of Victims (SERV) offers a variety of services to those experiencing domestic violence, including court accompaniments, case management, advocacy, counseling, safe housing, and safety planning. If you or someone you know is experiencing domestic violence and needs to talk, our hotline is a free 24-hour phone service that will pair you with a SERV advocate. You can also speak with us online by leaving a message in the chat feature (look for the box in the bottom right corner of this page).

 
24-Hour Hotline

Our Domestic Violence Advocates are available to support victims and survivors of domestic violence 24/7 with phone counseling, referrals, and information through SERV's hotlines. All calls are free and confidential.  

To reach our team of certified advocates, call one of our hotlines.

  • Camden & Gloucester Counties: 866-295-7378
  • Cumberland County: 800-225-0196
Crisis Intervention

SERV provides immediate counsel to those going through a time of crisis related to domestic violence. If you are in crisis, please call one of our hotlines and a SERV advocate can assist you. Advocates are also available to be dispatched to local police departments and hospitals to personally accompany those undergoing medical examinations and law enforcement interviews.

Safe House

SERV offers 24-hour emergency safe housing in Gloucester and Cumberland Counties for adult survivors of domestic violence, their children and their pets.

The safe house offers a caring environment for residents to explore their options without fear of victimization or concern for basic needs such as food, medical services, clothing, and shelter. Children’s counseling groups, nutrition education, and other daily activities are available in the safe house to help in the healing process. Referrals to outside tutors and parenting groups are also available. If you are in need of safe housing, please call one of our hotlines.

Advocacy

Our trained advocates provide emotional support, maintain confidentiality, offer safety planning, and inform the survivor of all the processes, options, and available resources. 

Our Domestic Violence Response Team advocates can be contacted through the SERV hotlines and will accompany victims of domestic violence to hospitals, police stations, and court proceedings. Additionally, advocates help the victim access services related to domestic violence recovery.

Legal Advocacy

Navigating through the legal system can be an intimidating experience. Court advocates assist domestic violence survivors in obtaining Restraining Orders (Orders of Protection) and in accessing all available legal remedies. Advocates provide information about options, offer support, and accompany survivors through court proceedings. 

We provide: 

  • Accompaniment to court 
  • Information about domestic violence law 
  • Support throughout legal proceedings 
  • Advocacy with law enforcement, court personnel, and legal services 
  • Information about legal clinics and free consultations conducted by volunteer attorneys 

Although court advocates cannot provide legal advice or representation for clients in civil and criminal cases, advocates can connect clients with legal services. SERV works with South Jersey Legal Services to provide free legal advice and representation to victims of domestic violence.

Counseling

SERV offers counseling services to help survivors process trauma, increase healthy coping strategies, and create support systems. 

Counseling services are available for victims and survivors of domestic violence and non-offending significant others. 

Services are offered to all ages and are available in both English and Spanish. 

Individual counseling services are available Monday through Friday, from 9:00 a.m. until 5:00 p.m. Evening and Saturday appointments may be scheduled upon request.

Our clients encompass all ages, socio-economic levels, ethnicities, genders and sexual orientations, and come from every economic background.

Educational Groups

SERV offers ongoing educational groups to survivors and can help connect survivors with other support groups within the community. 

Weekly group counseling is available for adult victims of domestic violence and their children.   

Domestic Violence Support Group Topics

  • Red flags 
  • Healthy relationships 
  • Power and control 
  • DV effects (including on children) 
  • Safety planning  
  • Financial empowerment
Domestic Violence Liaison

The Domestic Violence Liaison provides consultation with the Division of Child Protection & Permanency (DCPP) to support and advocate for non-offending parents and their children in situtions of domestic violence.

The Center For Family Services SERV program was chosen as 1 of 4 agencies to pilot an innovative collaboration with DCPP. This program has since expanded statewide and addresses the complications with families when domestic violence and child abuse co-exist.

SERV continues to offer this vital program – a key component to reaching our goal of addressing the needs of children affected by domestic violence. The DV Liaison increases safety, stability, and wellbeing and improves the outcomes for children and their non-offending parents in domestic violence situations. The DV Liaison also strengthens DCF/DCPP capacity to provide effective assessment and intervention for families in domestic violence situations.

The co-occurrence of domestic violence when children are present is a murky area for authorities. Often, the non-offending parent is held responsible for the violence of a partner. Children are removed from the home and everyone suffers. Research indicates that children are best served when they are able to remain with their parent and when the system assists in the safety of both.

With the high correlation of domestic violence and child abuse, it is imperative that domestic violence professionals work collaboratively with case workers in the children’s services arena to assist both the adult and child victims of abuse. This partnership has placed a SERV Domestic Violence Liaison on-site at Cumberland and Gloucester Counties DCPP offices to work on cases involving domestic violence and child abuse.

Peaceful Tomorrows

In Cumberland and Gloucester County, SERV offers the Peaceful Tomorrows program. Throughout a period of 12-15 individual and joint parent-child sessions, Peaceful Tomorrows staff provide a safe and supportive environment to express emotions and explore nonviolent ways of managing anger. Counselors employ proven theraputic methods to help participants feel empowered to make choices, improve their own confidence and self-esteem, and heal from the trauma of domestic violence. 

Educational Trainings

Our staff conducts free trainings for local service providers, law enforcement, community groups, and health care organizations to help people recognize the signs of domestic violence and work together in prevention efforts. To request a training for your organization or school, call 1-866-295-SERV (7378) or 1-800-225-0196 or complete the Presentation Request Form.