Social Solutions Manager

OVERVIEW

Established in 1920, the Center for Family Services (CFS) has been committed to uplifting individuals and families through an innovative continuum of care. Its efforts are focused on serving more than 10,000 families annually through early childhood, supportive housing, homeless prevention, workforce development, and several crisis hotlines.  In 2017, CFS was awarded a 5-year implementation grant from the Department of Education to implement the Camden Promise Neighborhood Initiative, a neighborhood based effort to improve education and create family economic stability for Camden families through a cradle-to college-to career continuum of services. This initiative seeks to improve academic achievement and family economic success in the lowest performing schools and neighborhoods in Camden. The four neighborhoods targeted are: Cooper Lanning, Bergen Square, Centerville, and Liberty Park.

 

POSITION SUMMARY

CFS is seeking a full-time, experienced manager who is passionate about ensuring quality support services for vulnerable children and their families.  The Social Solutions Manager will be responsible for coordinating all family and community programs, services, and activity events within the Camden Promise Neighborhood (CPN) continuum of solutions. This individual will supervise intake coordinators, coordinate all family support referrals and use data to identify gaps in services, inform quality improvement, and provide family and community support. 

 

Reports To: AVP/Camden Promise Neighborhood Program Director

 

RESPONSIBILITIES

 

Integrated Program Management

  • Works closely with academic solutions manager,  CPN staff, and community partners to ensure wraparound services are delivered and achieve established outcomes and targets for children and their families.

  • Leads, with Academic Solutions Manger and PN Director, a multi-disciplinary team that supports and ensures positive outcomes for children and families in the PN footprint

  • Synthesizes information obtained from various sources (caregivers, youth, school staff, and referring organizations) in order to identify underlying needs and possible solutions.

  • Screens families for public benefits and work with the families to apply for and receives the benefits they qualify for.

  • Serves as a liaison between CPN and community partners.

  • Works closely with CPN leadership, staff, and partners to manage services.

  • Connects families with needed and available community resources.

  • Develops and maintains resource connections with external and internal partners.

  • Handles crisis and/or emergency situations as needed.

  • Provides excellent customer service in a culturally and linguistically appropriate way that empowers and supports each community member.

  • Builds relationships with residents through individual meetings as well as through visibility and participation at various community meetings and activities, when appropriate.

 

Administrative Management

  • Provides and maintains appropriate data and files of the children and their families.

  • Inputs, and ensures staff input accurate and complete data for all contacts with clients into agency data collection system.

  • Develops, manages, and coordinates documents needed for alignment internal and external program audits and compliance requirements.

  • Supports the timely submission of all required reports and supporting materials. 

Communication and Collaboration

  • Builds new relationships with community partners around education and employment, health, mental health, and substance abuse resources.

  • Collaborates with external sources to develop or enhance services directly applicable to residents’ lives. (i.e., anger management, relationships, life transitions and stressors, etc.).

  • Participates actively as a member of CPN, contributing ideas and recommendations for improving processes based on the work in the above areas.

Location: 
Camden, NJ
Travel Requirements: 
Negligible
Job Status: 
Full Time
Requirements: 
  • Require a Masters in social work/counseling or a closely related field. LCSW preferred, but not required.

  • At least 5-7 years providing community based case management services required.

  • Experience providing case management services to youth and families.

  • Excellent communication and organizational skills; strong written and interpersonal skills.

  • Knowledge of public benefits and community resources.

  • Experience working in and/or with schools

  • Experience supervising staff.

  • Experience in a data driven environment

  • Experience working with individuals with diverse ethnic backgrounds.

  • Demonstrated ability to work effectively as a member of a team.

  • Experience working with data systems and tracking client outcomes.

  • Leadership experience working with community social service and health organizations strongly preferred.

  • Ability to work with little or no supervision, and differentiate between competing priorities.

  • Professional demeanor and strong interpersonal skills.

  • Access to reliable transportation to travel between work sites. If applicable, will be required to present proof of acceptable driving record, current driver’s license, and proof of liability insurance.

  • Must pass a criminal background check prior to beginning employment with children.

COMPENSATION

Salary will be commensurate with experience and compensation history. Benefits will be competitive with industry standards and include medical, dental and vision coverage; retirement plan options; and vacation, holiday and leave policies.

lena.shefelman@centerffs.org

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